Refund Policy

ALWAYSBEST TOURS & TRAVELS

At Alwaysbest Tours & Travels, we aim to provide reliable and transparent travel services. We understand that travel plans may change due to personal, professional, or unforeseen circumstances.

This Refund Policy explains the terms and conditions applicable to cancellations, refunds, and payment adjustments for services booked through Alwaysbest Tours & Travels.

1. General Refund Policy

All bookings are subject to the cancellation and refund policies of the respective airlines, hotels, tour operators, insurance companies, and other service providers.
Refund eligibility depends on the type of service booked and the applicable supplier terms.
Customers must submit cancellation or refund requests through our official contact details.
Refunds will be processed only after confirmation and approval from the respective service provider, wherever applicable.
Any applicable cancellation charges, service fees, convenience fees, or payment gateway charges may be deducted from the refundable amount.
Certain bookings and services may be completely non-refundable.

2. Flight Ticket Refund Policy

Flight ticket cancellations and refunds are governed by the respective airline's fare rules and cancellation policies.
Refund eligibility depends on the ticket type, airline conditions, and time of cancellation.
Non-refundable tickets may not qualify for a refund.
Cancellation and rescheduling charges may apply.
Airline convenience fees, booking fees, and applicable service charges may be non-refundable.
In case of airline cancellation or schedule changes, refund eligibility will be determined according to the airline's applicable policy.
Refunds will be initiated after receiving the applicable refund amount from the airline or booking platform.

3. Holiday Package Refund Policy

Cancellation charges for domestic and international holiday packages depend on the hotel, airline, transport operator, and tour supplier policies.
Advance payments and package deposits may be non-refundable depending on the booking terms.
Cancellation requests made closer to the departure date may attract higher cancellation charges.
Special offers, promotional packages, and customized travel arrangements may have specific non-refundable conditions.
Refunds will be calculated after deducting applicable supplier cancellation charges and service fees.

4. Visa Service Refund Policy

Visa application fees paid to embassies, consulates, visa authorities, or authorized processing centres are generally non-refundable, subject to their respective policies.
Our visa assistance and documentation service charges may be non-refundable once the application processing work has started.
Visa rejection does not automatically qualify the customer for a refund.
Delays in visa processing or additional document requirements do not guarantee a refund.
Any refundable amount will be determined according to the applicable service and authority policies.

5. Passport Assistance Refund Policy

Government passport application fees are subject to the applicable government refund rules.
Service charges for passport application assistance may be non-refundable once the service has been initiated.
Delays, rejection, or other decisions made by the passport authorities are outside our control.
Refunds, if applicable, will be handled according to the relevant authority's policies and applicable service terms.

6. Travel Insurance Refund Policy

Travel insurance cancellation and refund requests are governed by the respective insurance company's terms and conditions.
Insurance premiums may be non-refundable once the policy has become effective.
Any cancellation or refund eligibility will depend on the insurance provider's rules.
Customers should review the policy wording and cancellation conditions before purchasing insurance.

7. Car Rental Refund Policy

Car rental cancellations and refunds are subject to the rental provider's cancellation terms.
Advance payments and booking deposits may be subject to cancellation deductions.
Late cancellations and no-show bookings may attract full cancellation charges.
Additional charges for fuel, tolls, parking, extra kilometres, or vehicle damage, where applicable, are not refundable.

8. Refund Processing Time

Refund processing begins after the cancellation request has been reviewed and the refundable amount has been confirmed.
For third-party bookings, the refund process may begin only after the relevant supplier or service provider approves and releases the amount.
Refund timelines depend on the airline, hotel, service provider, payment gateway, and banking institution.
Once the refund is received by us or approved for release, we will process it through the applicable payment channel.
Customers may contact us for updates regarding their refund status.

9. Non-Refundable Charges

The following charges may not be refundable, depending on the applicable booking terms:

Convenience and service charges.
Payment gateway and transaction fees.
Airline cancellation and administrative charges.
Visa and embassy application fees.
Hotel and accommodation cancellation penalties.
Insurance premiums, where non-refundable.
Tour operator and transportation cancellation fees.
Any service charges for work already completed.

10. Cancellation and Refund Request Procedure

Customers wishing to cancel a booking or request a refund should:

Contact Alwaysbest Tours & Travels through our official mobile number or email address.
Provide the booking reference number and passenger or customer details.
Clearly mention the reason for cancellation or refund.
Submit any supporting documents requested for processing.
Wait for confirmation of the applicable cancellation charges and refundable amount.

Refund requests will be handled according to the relevant supplier's policies and applicable laws.

11. Incorrect or Duplicate Payments

If a customer makes a duplicate payment for the same booking, the additional payment will be reviewed and verified.
Verified duplicate payments will be refunded after necessary checks.
In case of an unsuccessful transaction where the amount has been debited, the customer should contact us with the transaction reference.
Refunds for failed transactions will be subject to payment gateway and banking confirmation.

12. No-Show Policy

If a customer fails to report for a confirmed flight, hotel reservation, tour, or car rental without prior cancellation, the booking may be treated as a no-show.

No-show bookings may be completely non-refundable or subject to applicable supplier penalties.

13. Force Majeure and Unforeseen Circumstances

In cases involving natural disasters, pandemics, government restrictions, political disturbances, strikes, or other unforeseen circumstances, refund eligibility will depend on the policies of the relevant service providers and applicable laws.

We will make reasonable efforts to assist customers with available cancellation, rescheduling, or refund options.

14. Policy Changes

Alwaysbest Tours & Travels reserves the right to update or modify this Refund Policy whenever necessary.

Any changes will be published on our website. The applicable booking terms and supplier conditions will be considered when processing cancellation and refund requests, subject to applicable law.

15. Contact Us

For cancellation requests, refund enquiries, or assistance regarding payments, please contact us:

ALWAYSBEST TOURS & TRAVELS

Contact Person: Hardik Mehta
Designation: Owner
Address: C-602, Selenium City, Near Golden Portico Apartment, Opp. Madhapar Post Office, Madhapar Chokdi, Rajkot, Gujarat, India.
Mobile: +91 99257 94588
Email: alwaysbest.consultancy@gmail.com
Website: https://www.alwaysbest.co.in/

Our Commitment

At Alwaysbest Tours & Travels, we believe in transparent transactions and customer satisfaction. We strive to handle every cancellation and refund request fairly, professionally, and in accordance with the applicable terms and conditions.

ALWAYSBEST TOURS & TRAVELS – Your Journey, Our Responsibility!